Marketers Now Prefer Suites Over Best-of-Breed: Gartner Report December 2, 2020 It feels odd to not write about Salesforce’s $28 billion Slack purchase but we already covered the rumor. CDPI Newsletter
In Brief: Swiss-US Privacy Shield no longer valid December 1, 2020 Swiss authority follows Schrems II and rules against sharing with US. CDPI Privacy Newsletter
Q5id and SkyPoint Cloud partner to integrate identity management with privacy compliance December 1, 2020 Q5id, a mobile app which removes the need for multi factor identification by creating a digital profile of its users, and SkyPoint Cloud, a customer data platform with built-in privacy controls, have partnered to address a clear need for privacy management that’s easy and thorough. CDPI Privacy Newsletter
IT’S THE LAW (beyond GDPR!) (12/1/2020) December 1, 2020 The EU just proposed The Data Governance Act to offer companies access to industrial and governmental data not typically made accessible. The plan includes access to health & scientific data designed to be protected via a data market model. Key benefits are to keep the EU competitive globally with data and to aid research and benefit the common good. CDPI Privacy Newsletter
Compete from home against slacking co-workers December 1, 2020 Win Microsoft’s new surveillance game Home self-surveillance is easy for those who don’t mind if their company adopts Microsoft’s new “Productivity Score” feature. Employees who enjoy games and use Microsoft tools actively throughout the workday will get a high score when their boss tallies employee results at the end of the month to see who’s been working and who has not. CDPI Privacy Newsletter
In Brief: French authority fines Carrefour €3M for EU rule breach December 1, 2020 Consumer data collected, retained, not reported. CDPI Privacy Newsletter
In Brief: Home Depot pays $17M in 46 states for breach December 1, 2020 40M people had card data hacked; new safeguards added. CDPI Privacy Newsletter
South Korea wins Fb suit for $6.1M; Vietnam threatens Fb shutdown December 1, 2020 Facebook upsets Asia x2 South Korea’s privacy watchdog reported that Facebook shared 3.3M users’ PII with, possibly, as many as 10,000 companies. Vietnam’s government is considering shutting Facebook down if it doesn’t comply with its request to increase censorship of anti-state political posts. Read More – South Korea Read More – Vietnam CDPI Privacy Newsletter
In Brief: Telluride, CO wants PII when you head to the slopes December 1, 2020 AirBnb and others would trade data to keep hotelier license. CDPI Privacy Newsletter
ServiceNow Acquires Element AI for $500 Million December 1, 2020 I had a better experience opening the WellCare replacement account, although the very nice agent kept telling me he was copying data into two different systems. He was intrigued to learn that products like ServiceNow can automate that sort of thing, although of course he wasn’t in a position to buy one. ServiceNow itself just bought Element AI, which will add more AI capabilities to their workflow automation. Price is estimated at $500 million. CDPI Newsletter
Vista Equity Buys Control of Gainsight at $1.1 Billion Valuation December 1, 2020 I also gave up trying to upgrade my cable TV service after several agents quoted wildly different prices while (by the sound of it) sitting in the middle of a train station. They might have benefited from customer success platform Gainsight, which just sold a majority of its shares to Vista Equity Partners at a reported $1.1 billion valuation. CDPI Newsletter
Facebook Pays Reported $1 Billion for Kustomer CRM December 1, 2020 CyberMonday may be the hardest day of the year for call centers, so I guess I’ll cut some slack to the company that – wait, they don’t deserve it. WellCare transferred me between five agents and still couldn’t complete an address change. I canceled my account. It’s the sort of outcome that makes customer service tech company Kustomer worth roughly $1 billion to Facebook, which just bought them. CDPI Newsletter