CDP Institute

Mobile marketing platform Airship has added Live Chat, an option that watches online customers and offers to chat when it spots an opportunity or problem.  Triggers can be based on a combination of behavior, location, lifecycle events, and journey status.  Customers will be grateful or creeped out, or maybe a bit of both.

In other non-avian tracking news, Verizon Media has partnered with Catalina to combine Catalina’s retail purchase data on 236 million individuals with Verizon’s information about the online activities of the 900 million-ish people in its global ID graph.  The company announcement says the combined data will be used to measure campaign performance.  There’s no mention of using it to target ads at individuals.

ID5 also asks consumers for consent to a first-party tracking cookie that is shared by a network of Web sites.  There are probably technical differences vs SWAN but what really matters is no birds are involved.  ID5 was launched in 2017 and says it reaches more than 600 million consumers daily.  They just raised a $6 million Series A.

The horrifying plague of bird-themed advertising ID solutions has expanded with SWAN, a proposal for an open-source network that lets consumers consent to being tracked, drops a first party cookie with a unique ID, and then applies that consent and the cookie across many participating Web sites. The concept has backing from adtech companies including Zeta Global, 51Degrees, Open X, ENGINE Media Exchange (EMX), PubMatic, Rich Audience and Sirdata. I’d like it better if SWAN didn’t also offer SWIFT and OWID.

Braze has released a Customer Engagement Index that measures brands’ sophistication across twelve competencies. One intriguing gap: while 80% of companies execute campaigns across multiple channels and 54% say they do this in a single system, just 10% personalize their communications in real time. On the other hand, 57% of companies in this Reflektion survey said they react in real time to customer behavior on their Web site.

Data integration platform MarkLogic is also hopping on the citizen-whatever bandwagon, offering a new “low-code/no-code” user interface for their Data Hub. Again, what’s special is the scope spans the entire data integration process. MarkLogic works with all kinds of data but puts unified customer view at the top of its applications list.

Cheetah Digital is the latest company to add self-service predictive modeling to its system, launching “Citizen Data Scientist” complete with guided workflows, easy integration with training data, and posting of results onto customer records. The key point is they cover the whole process from data prep through deployment, not just building the models themselves.