Let’s talk about talking. Call analytics vendor Marchex has released a variety of AI-powered features that interpret phone conversations. Applications include identifying consumer intent, predicting churn, and evaluating salesperson performance.
Quiq uses conversational AI to run chatbots and guide human agents. They offer a messaging-based shopping cart, which you may not have known you needed. And they just raised a $12.5 million Series B, bringing total funding to $19 million.
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