3 Key Standards for Marketers to Establish Customer Identity (Zeotap) explains how to prepare for a cookie-less future.
Industry Update July 2020 (CDP Institute) describes trends and growth in the CDP industry in the first half of 2020.
Utilizing Identity Resolution Improves CDP User Experience (Webbula) explains how to gain confidence in the quality of your data.
Reimagining Offline-to-Online Retail With D2C E-Commerce (Netcore) describes how retailers can solidify this important transition.
Real-Time Customer Engagement in Practice (Redpoint) details four tactics to optimizing engagement efforts.
One Decade, Four Data Revolutions (Zeotap) describes how data and identity practices have changed over the years.
Gaining Value from a Customer Data Platform (CDP Institute and NGDATA) details how to optimize unified profiles and other CDP features.
Artificial Intelligence and the Future of Marketing (Tealium) analyzes how marketing professionals are using AI and machine learning.
Marketing Cloud Suite vs. Best-of-Breed Approach (BlueConic) details why enterprises are turning to CDPs to power their martech stacks.
The Post COVID-19 Marketing Playbook (Netcore) outlines how companies can recover after the lockdown.
How to Get Your Data Ready for Your Next CDP (Webbula) explains what marketers should do before migrating to a CDP.
Is It Time to Embrace the Universal ID? (Zeotap) explores how marketers can link customer identities to assets.
Competing on the Basis of Customer Experience (Redpoint) describes how brands can deliver superior CX.
CDP for Resort Marketing (Ascent360) details how a customer data platform can address the special challenges faced by resort marketers.
The Way We Shop: Getting at the Heart of Customer Loyalty (QuickPivot) details what today's consumers find most important about their interactions with brands.
Customer Data Platform Industry in Europe 2020 (CDP Institute) describes industry growth and trends in Europe.
A Marketer's Primer on Data Activation (Blueshift) educates marketers on how they can deliver game-changing, repeatable growth.
Why Your CDP Needs a Brain (CDP Institute and Optimove) makes the case for the use of an embedded decision engine.
Personalization Playbook: The E-Commerce Marketer's Guide to Deep Personalization (Netcore) details how to use martech to optimize customer experience.
The New Customer Engagement Model for Marketing (BlueConic) details how to adapt to the consumer privacy era.
Filling in the Missing Pieces (Webbula) describes how reverse data appending can expand on your email data.
Change Management Best Practices (ActionIQ) describes how CDPs fit into organizations now and in the future.
Redefining Digital Transformation in the Banking & Financial Services Industry (Netcore) details how the BFSI industry can meet evolving CX expectations.
CDP Beyond Marketing (CDP Institute and Informatica) explains how the best customer experiences require more than marketing.
Maximizing Moments of Truth (SAS) illustrates how context and real-time analytics can significantly improve customer experience.
Data Privacy & Security Survey (Wunderman Thompson Data) details the top privacy and security concerns for Americans today.
Citizen Developers and the Empowered Marketer (NGDATA) explores how this recent IT trend can help bank marketers.
A Marketer's Guide to Omnichannel Loyalty (SessionM) lists five of the best loyalty strategies for modern brands.
Rising Importance of a Customer Data Platform (FirstHive) describes a CDP's role as the central brain of marketing.
The Real-Time and Predictive Commerce Playbook for CMOs (SAS) presents retail strategies, tools and analytical solutions for customer experience.
Getting Started with a CDP: The Complete Guide (Segment) details the benefits of a CDP for any company.
10 Data-Driven Campaigns Everyone Should Be Running (Ascent360) explains how a CDP benefits B2C marketers.
Customer Data Platforms: A Foundation for Healthcare Change (Healthgrades) shows how CDPs can solve problems for healthcare organizations.
Building a Business Case for a Customer Data Platform (BlueConic) helps make a case for a CDP to executive teams.
Major-Life Purchase Marketing: Delivering Value With the Right Message at the Right Time (Jornaya) explains a strategic approach to MLP marketing.
A CDO's Guide to Customer Intelligence (Informatica) describes how today's management solutions can increase brand value and impact.
A Marketer's Guide to Below the Line Loyalty (SessionM) explains how B2C companies can optimize their loyalty programs.
Calculating the ROI of CDP (Arm Treasure Data) lists the reasons why a customer data platform is worth the investment.
The Case for CDP Extensibility (CDP Institute and Evergage) explains how marketers can close the execution gap on their ideas.
A Buyer's Guide to Customer Engagement Platforms for Restaurants (SessionM) describes how restaurants can benefit from best-in-class martech.
How to Build a Data Foundation that Meets CCPA Compliance (Tealium) helps you prepare for the strictest data privacy law in United States history.
Retail Use Cases for a Customer Data Platform (QuickPivot) examines the challenges a CDP might address at a typical retailer.
Customer Journeys in Major-Life Purchase Markets (Jornaya) proposes a framework for smarter and safer interactions with MLP shoppers.
Understanding CDP Users: CDP Institute Member Survey 2019 (CDP Institute) analyzes how CDP users and vendors understand the purpose of a CDP.
Customer Data Excellence (BlueVenn) surveys almost 200 companies to show how they use CDPs to provide better customer experiences and improved business performance.
Why Your CDP Vision Must Include Engagement at the Individual Level (Evergage) explains the benefits of a combined CDP and personalization platform.
Using Customer Data Platforms: A Guide to Successful Data-Driven, Hyper-Personalized Marketing (HGS Digital) describes how CDPs connect data dots.
Revenue Operations (Zylotech) explains what revenue ops means for the B2B sales cycle and the results that can be expected in a revenue ops model.
Customer Marketing Challenges and Opportunities (Optimove) explains why it's important to market to existing customers, describes the roadblocks to success, and offers a checklist of features to look for in a customer marketing system.
Taking Advantage of Customer Data in a CDP (CDPI and Zylotech) explains how to remove the roadblock of manual analytics.
Everything You Need to Know About Customer Data Platform (HGS Digital) explains what a CDP is and how it can help your business.
Five Essentials for a Successful CDP Implementation (QuickPivot) details the best practices for managing a CDP implementation project.
Managing Infinite Customer Journeys (Optimove) explains the benefits of micro-segmentation and predictive behavior modeling.
Personalization at Scale (Lytics) explains the mindset and technology needed to get personalization right.
Recognizing Your Customers as Individuals (Arm Treasure Data) explains the importance of customer identity resolution.
The Guide to Advanced Segmentation (Optimove) describes a three-step approach to pinpointing customers' exact wants and needs.
The Ultimate Guide to Driving Revenue with a B2B Customer Data Platform (Leadspace and CDPI) explains how companies need to respond to the rise of customer data.
The 2019 CX Playbook (Lexer) explains the new rules of customer engagement in a step-by-step guide on how to apply data in CX.
The Ultimate Guide to Customer Database Solutions (QuickPivot) explores the pros and cons of six popular data storage platforms for marketers to consider.
9 Creative Email Tactics Used by Retailers (Optimove) explains how to include dynamic content in email campaigns.
Let's Look at the Data: Recent Surveys on Marketing Technology (CDP Institute) presents surveys on various marketing topics.
To CDP or Not to CDP? (BlueVenn) looks at various ways marketers can unify data to achieve a single customer view.
How to Identify Your Best Customers and Find More Just Like Them (Segment) explains how audience segments are the best way to deliver a consistent experience.
Customer Loyalty in the Relevancy Era (Zylotech) reviews the benefits and shortfalls of customer loyalty programs and how data analytics improves your business' efforts to better understand your most faithful customers.
ROI of AI Marketing (Blueshift) analyzes results of 3.9 billion marketing interactions to find the four levers of AI marketing success.
The Purpose and Value of the Customer Data Platform (Evergage) shows how CDPs help marketers gain a deep understanding of every customer and prospect across all touchpoints and interactions.
Navigating Martech (Lexer) explains the seven key platforms of martech and provides the key to the right tech.
Designing and Executing Methodologies for Data Collection, Enrichment, and Activation (Tealium) brings Ted Sfikas' expertise on data methodologies.
Intent Data for Account-Based Marketing (Lattice) explores the applications and weaknesses of intent data so that marketers can use it to best effect.
Analytics Starter Kit (Segment) provides a detailed plan for making the most of your customer data and finding the best tools for the job.
Internet of Things: How Marketers Can Survive the IoT Data Deluge (Treasure Data) describes what marketers should look for in CDPs that capture IoT data.
How to Build a Data Loving Culture (Lexer) uncovers what sets leading brands apart from the rest, and what you should do to rock your customers' world.
Why Account-Based Marketing Needs a Customer Data Platform (CDP Institute and Lattice) outlines the challenges marketers face with ABM and how a CDP can help.
The Enterprise Marketer's Guide to Customer Data Platforms (AgilOne) helps you understand why CDPs have gained momentum, what they are and are not, and how to choose the right CDP for your business.
Digital Transformation and the Customer Experience (NGData) describes how to use the power of a CDP to supercharge profitable growth and advocacy.
CDP in Financial Services (CDP Institute and Celebrus) shows how CDPs use modern technology and specialized design to create accurate, complete, and accessible customer data.
Right Ad, Right Message, Right Time (Lattice) describes the mechanics of B2B advertising programs, best practices for specific channels, and how predictive analytics can improve results.
A Marketer's Guide to Customer Data Platforms (BlueVenn) defines Customer Data Platform, distinguishes it from other technologies, and offers questions to ask when considering a CDP.
Scale Account-Based Marketing with Predictive Analytics (Lattice) starts with ABM basics and then shows how predictive analytics makes high-volume ABM a reality.
The Complete Guide to Customer Data Platforms (mParticle) explores one of the most talked-about technologies in the past few years. Learn the ins and outs of CDPs and how they can help you create a winning customer data strategy across channels and devices.
Retailers Guide to Superior Customer Retention and Monetization (ZyloTech) gives retailers a four-step process to overcome the challenges of customer analytics and finally know your customers.
Customer Data Platform Frequently Asked Questions (CDP Institute) describes how CDPs differ from DMPs, data lakes, and other types of systems; what's involved in implementing and operating a CDP; and how CDPs integrate with marketing execution systems.
The New CRM Guide (mParticle) CRM is changing and Direct-to-Consumer brands are leading the charge. Learn how Direct-to-Consumer brands like Venmo, GOAT, and Airbnb are redefining CRM for a new era.
Customer Data Platforms and Multi-Channel Decision Management (CDP Institute and BlueVenn) explains why combining a CDP and decision engine in the same system has important advantages in enabling cross-channel programs, speeding up deployment and reducing cost and complexity.
Customer Data Platforms for B2B SaaS Marketing (CDP Institute and Lytics) describes the special needs that B2B SaaS marketers have for customer data, and how Customer Data Platforms are increasingly being used to meet those needs.
The Role of a Customer Data Platform in Personalization (CDP Institute and Evergage) explores the technology need for personalization and how a Customer Data Platform can make personalization easier to deliver.
Customer Data Platforms: How They Work, What They Solve & Why Everyone Needs To Use One (CDP Institute and Tealium) provides a basic introduction to CDPs, answers key questions, and tells how to find the right CDP for your needs.
How Marketers Are Using and Analyzing Customer Data (BlueVenn) provides exclusive survey results on how what data marketers collect, the tools they use to analyze it, and goals for the future.
The Power of 1 (Evergage) describes the evolution of personalization and defines the four elements to look for in a true real-time personalization platform.