Five key CDP use cases for media companies in 2023

July 24, 2023

More than almost any other industry, media companies are facing pressures that speak to the need for true insight into their customers and potential customers. Consumers have an increasing array of both free and paid options to choose between for news, trade journalism, and entertainment media, and competition for advertising revenue increases as more and more outlets attempt to go direct-to-consumer with their content. At the same time, regulations like GDPR and CCPA are increasing the risks associated with third-party data, and research reveals that its value in predicting consumer behavior is in decline, especially compared to first-party data. And as browsers further restrict and ultimately phase out third-party cookies (like Google plans to roll out by Q1 2024), the business value of collecting first-party data will continue to increase.

More and more media and entertainment organizations are realizing that a best-of-breed, composable customer data platform can provide insights into their customers that help them provide relevant offers that fill their subscription funnel while also allowing them to create highly differentiated audiences for their advertising clients. Importantly, for media companies, unifying first-party data in a CDP helps authenticate unknown users and quickly act to improve and personalize their experiences. Per recent insights from, “[All] digital transformation initiatives have several common objectives around driving growth, improving customer experiences, becoming data-driven, and evolving the business model. And because customer data is at the center of all the transformation programs, implementing a CDP should be a primary investment in many industries, [particularly] media.”

Why? According to the 2022 IAB State of Data Report, less than half (45%) of publishers are collecting enough first-party data for audience marketing, which means that more than half of publishers are currently unable to offer extended reach through first-party data matching to their advertisers. With a CDP driving your data strategy and digital transformation, media companies can address 5 key use cases.

1. Identifying anonymous website users

Converting anonymous users to known users is the foundation of many CDP use cases across industries, but it’s absolutely essential for media companies. The CDP must be able to unite disparate strands of data, such as connecting an unknown website visitor with an identifier, usually an email address.

Lytics CDP uses a JavaScript tag to cookie site visitors to begin compiling first-party data on the visitor–their content affinities, as well as proprietary behavioral scores that track their engagement with a website. Then marketers can create email capture modals, gated content, or event registrations that can be used to merge unknown users’ behavioral scores and affinities with an identifier, allowing them to be better targeted with down-funnel marketing tactics.

Once that unknown user has been identified, then they can be targeted with other marketing experiences–personalized content recommendations, ads, and subscription offers, for example.

2. Individualizing content recommendations, and doing it at scale

Delivering personalized content recommendations is a second critical use case for media companies. As users interact with content on a website or in an app, they reveal what they’re interested in as they click headlines, read or watch given pieces of content, and engage with additional recommended articles. Lytics provide the ability to create a new taxonomy of content and attach affinities based on this taxonomy to their audience, which enables them to monetize new interest-based cohorts based on content preferences. Here’s how.

Lytics’ content affinity engine crawls and categorizes the content on a website using natural language processing, quantifying the extent to which any given content asset is connected to different topics. Then, as users interact with content, Lytics tracks their frequency and intensity of engagement to identify the concepts that are most appealing. Appropriate content recommendations can then be served up to the user in real time on the website, in an app, or even through personalized newsletters.

3. Increasing subscription conversions and nurturing loyal customers

For media organizations, subscriptions and renewals are critical revenue generators; optimizing new and renewal subscription conversions directly moves the needle on key metrics of marketing success.

Lytics can target engaged but unknown and returning visitors who haven’t converted yet with onsite experiences and retarget them with offers to subscribe. Lytics can also help improve results with other marketing tactics that are broadly applicable across other industry verticals as well as for media companies:

  • Retargeting unsubscribed users with advertising
  • Driving mobile app downloads
  • Growing email marketing lists
  • Personalizing website messaging
  • Reducing churn

4. Monetizing first-party data

A CDP can enable media companies to easily set-up a clean room with all of their audience data in a secure, owned warehouse (e.g. BigQuery).  With secure permission-based controls, media companies can monetize their data by selling or licensing access to their audience data to third-party advertisers, publishers, or other partners. This can generate additional revenue streams and provide valuable insights to partners.

Since behavioral data holds more predictive value than traditional demographic data, media companies using Lytics CDP are creating a treasure trove of first-party data on their audience that no other organization possesses. Their audience is, after all, their most valuable asset to their customers–advertisers. With Lytics’ first-party, behavioral data, media organizations unlock deeper insights into customer behavior and intent that dramatically increases the value of their audience data. Other CDP platforms that consolidate third-party or demographic data aren’t able to provide this additional value.

They can further scale up the value of their proprietary audiences using Lytics Lookalike Models, which can identify new users who exhibit characteristics of high-value customers —or other desirable characteristics—to build more segmented, precise audiences. Consequently, their sales teams can therefore offer even more effective advertising packages that justify a premium.

5. Managing data governance and consent

A CDP can help media companies manage personalized cross-channel marketing campaigns, such as email, social media, and mobile, from a single platform — and importantly, all without compromising data privacy. A Google-preferred, privacy-centric customer data platform, Lytics can help media companies track and manage consent preferences, ensuring that they are compliant with privacy regulations. With consent preferences available, media companies can also identify consumers who are using ad blockers and other tools that prevent them from monetizing their content.

Explore Lytics for media in our plain talk guide

The end of the cookie is almost here. How do you plan to pivot your digital advertising efforts, or rethink your attribution and tracking data?

A once-praised tracking tool, cookies are now being ousted by tech giants like Apple, Google, and Mozilla. Data privacy legislation continues to tighten and consumers are now demanding more security, transparency, and control over their data and how it’s used. Companies in the media and publishing industry, who have relied on third-party data for years, now must learn to adapt — or lose touch with what makes their customers tick.

The end of the cookie means, for many media companies, the loss of their customer visibility. Without third-party data to fuel their digital marketing efforts, media and entertainment businesses need to make the shift to first-party data as soon as possible. Learn more about Lytics success stories in the media industry, and explore the industry landscape in our PlainTalk guide.

This article was originally published on Lytics website. Click here to see the original blog post.