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Google Lets Third Party Developers Read Gmail Messages

It’s a federal crime to read someone else’s postal mail but the rules for email are less rigid. The latest reminder comes from Google, which was recently reported to have given third-party app developers access to subscribers’ Gmail messages. Google’s response was that subscribers must give the app developers permission in their signup notice. Which everyone reads carefully.

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Most Digital Transformation Initiatives Favor Efficiency Over Customer Experience: Avaya and IDC

July 6, 2018

Let’s talk about digital transformation because, well, there’s no actual news today. First an IDC study for Avaya that finds most digital transformation initiatives have been “less than ‘extremely successful’” in part because IT and business managers both think they’re in charge. More disturbing, more projects focus on efficiency (62%) than customer experience (54%). Companies that do prioritize customer experience grow faster.

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