News

Uber apologizes to Australians for mistakes/misleads on fares & cancellation fees

December 8, 2022
This follows an Australian federal court ruling which fined Uber Technologies A$21 million (US$14 million). The court ruled the Australian arm of the U.S. ride-sharing app broke consumer law by misleading customers with warnings they would be charged for cancelling some rides from 2017 to 2021 and by using an inaccurate software algorithm to estimate fares for a taxi service it offered until August 2020.
CDPI Emerging Markets

Accenture Acquires Fiftyfive5 to Boost its Customer Intelligence Capability in Australia and New Zealand

December 8, 2022
Accenture has just acquired Fiftyfive5, an Australian-based customer insights and advisory business. The move will strengthen Accenture Song’s ability to help clients tap data insights and performance marketing to accelerate growth and innovation across Australia and New Zealand. Fiftyfive5, which was recently named B&T Research Agency of the Year, has a proven track record in delivering customer insight-driven strategy, customer insight optimized execution and performance measurement for some of the region’s leading brands.
CDPI Emerging Markets

Wynwood House, a Peruvian startup that rents out “hotel-quality” apartments, raised US$7M

December 8, 2022
Wynwood House, a Peruvian startup that follows the line of global companies such as Sonder as an alternative to Airbnb, halfway between Airbnb and hotels, raised US$7 million in a seed round that will allow it to continue growing in LatAm and beyond. Forbes Peru broke the news, stating that Wynwood House is already present in Peru, Colombia, Mexico, and Panama, and after the round, it plans to reach Chile, the US and Spain.
CDPI Emerging Markets

Independent Grocer Is First to Deploy Amazon Just Walk Out Technology

December 7, 2022
Here’s a retail story that doesn’t involve a media network – but don’t worry, it does feature Amazon, AI, and Kansas City.  Independent retailer Community Groceries will be the first non-Amazon company to deploy the Amazon One entry gate and Amazon’s Just Walk Out checkout technology.  Amazon One grants entry after reading your palm or credit card, while Just Walk Out tracks what customers put in their cart and charges for it.  O brave new world.
CDPI Newsletter

Retail Fluent Launches Retail Media Network Service

December 7, 2022
“Retail innovation, design and décor” sounds like an odd combination, although the décor in question has to do with store fixtures, not curtain swags.  In any case,that’s what Retail Fluent does.  They’ve just added retail media networks to the list, including in-store screens, programmatic ad sales, and audience measurement.  And if you do want a drop valance in ruffled muslin, they can probably get you that too.
CDPI Newsletter

Customers Like Good Service: Forrester Report

December 6, 2022
Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”.   Conventional wisdom is still wisdom, right?
CDPI Newsletter