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Customer experience has dropped from first to third place on the priority list of CEOs, according to this IBM survey. The new top priority is productivity or profitability, up from sixth place in 2022. Most of the survey focuses on generative AI, which 50% of CEOs say they’ve already deployed even though just 29% of their executive teams say they have the in-house expertise to do it.

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Drilling down a level in the organization, Intercom finds that 67% of customer support leaders feel customers are ready to interact with an AI chatbot although just 45% of support teams agree. In fact, 53% of support teams are worried that AI will have a negative impact on the customer service industry, while 71% of leaders believe the impact will be positive.

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Meta Threads isn’t the only product aiming to attract Twitter refugees. Bluesky, a public benefit corporation that says it will make money without advertising and without locking down users’ data, announced an $8 million seed round on Wednesday. It also revealed its first paid service, an option to buy custom domains to use as Bluesky handles.

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While we’re on the topic of responsible marketing, this Dentsu report finds 61% of North American consumers say their purchases are influenced by a brand’s sustainability messages. Boomers are more likely than other groups to believe national governments are most responsible fore sustainability, but millennials are most likely to say it factors into their votes. Millennials are also the most hopeful about the sustainability’s impact on the future.

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Boomers may be the only marketers who still remember when advertising was targeted by matching it against editorial content. Nano Interactive is offering essentially that service, although they are describing it as a “library” of “intent personas” that work without cookies or any kind of personal data. Sounds so much cooler that way.

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CDP vendors are more specialized than you may think: 76% focus on one or two industries and 83% focus on clients in a single revenue band, according to this CDP Institute report. The data comes from our RealCDP audit surveys, so it doesn’t cover everyone in the business. But it’s still an interesting cross-section.

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Meta has launched its Twitter rival, Threads, except in the European Union where it probably violates privacy rules. It’s possible that Meta will provide a more responsible product than the smoldering remains of Twitter, but that bar is so low an ant could hurdle it.

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Users frustrated that ChatGPT Plus includes no information after September 2021 had the option of using a plug-in that let it browse the web through Bing. Or they did until July 3, when OpenAI disabled the plug-in because users sometimes collected information that was supposed to be kept behind a paywall. Add it to the list of intellectual property challenges posed training generative AI on more-or-less public data.

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Tencent Cloud, the cloud business of global tech company, Tencent, announced its collaboration with Allo Bank, Indonesia’s largest digital banking platform, to enhance digital banking in the country.

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Former Fave Execs Joel Neoh and Audra Pakalnyte have launched First Move, a founder-led early-stage fund, to empower consumer-focused startups across Southeast Asia. First Move said that the fund sets the bar high with its commitment to accelerate the success of early-stage consumer ventures. The fund provides vital pre-seed funding of up to US$100,000 and has a current portfolio of seven companies spanning Singapore, Malaysia, and Indonesia.

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Latin America’s US$1 billion retail media market boasts some of the highest return on ad spending in the world. Amid worsening economic conditions, marketers are turning to retailers to deliver performance advertising and results at scale. Flush with data and innovative ad formats, several retail media frontrunners are already emerging—and revolutionizing the ad industry as we know it.

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Shinkansen, the Chilean fintech startup, has closed a seed investment round of US$3 million led by ALLVP, a Mexican venture capital firm. The investment aims to support Shinkansen’s expansion into Mexico, Peru, and other parts of Latin America. Shinkansen aims to provide a solution for fast money transfer and transactions in the banking and fintech sectors. The company offers a unique and simple API integration that facilitates money movement in the fragmented Latin American market.

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