News

Data Quality Is a Losing Battle: O’Reilly Report

February 14, 2020
I couldn’t find another video story but you could make a great horror movie from this O’Reilly report on data quality. Open with a shot of data analyst angrily slamming down a newspaper article headlined “80% of organizations don’t follow data governance best practices”, follow her futile battle to gather enough resources to do her job, and end with her slowly going mad as she tries to reconcile endless, inconsistent data sources. Okay, maybe you won’t win an Oscar with that one.
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Habu Raises $15 Million to Unify Customer Data Without a CDP

February 13, 2020
Habu, which just came out of stealth with $15 million in funding, calls itself a “marketing data operating system” for “stitching together marketing and advertising data from multiple platforms to deliver a relevant consumer experience across all channels”. That sounds like a CDP but they are taking a non-CDP approach that includes analyzing data inside the “clean rooms” offered by Google, Facebook and other walled gardens. The founders held senior positions at Krux and Salesforce, which either helps or harms their credibility.
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Consumers Want Choice of Support Channels: UJET Survey

February 13, 2020
CDPs help customer service teams provide consistent experience across channels. I’ll just mention that since I otherwise wouldn’t have excuse to discuss this UJET survey about support channel preferences. The main message is that consumers want a wide choice: more than half wanted to text, email, chat, phone, and upload photos, screenshots, and videos. Channel preferences differ by age group except for Facetime, probably because Grandma already uses it to bond with the grandkids.
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Merkle Launches Merkury Identity Resolution Platform

February 12, 2020
The News Gods delivered three identity resolution items today, Dear Reader. Maybe they got a volume discount. First is Merkle’s announcement of the Merkury (get it?) Identity Resolution Platform, which helps brands and publishers create, enhance and share private identity graphs. Partners include publishing, identity data and adtech firms. Applications include programmatic trading of cookie-free customer IDs. Head explodes.
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