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Salesforce’s MuleSoft Applies Machine Learning to Data Mapping

Customer 360 can also use Saleforce-owned MuleSoft to incorporate data from non-Salesforce sources. MuleSoft today announced its own enhancements, most notably use of machine learning to recommend data mapping and transformations. Other companies do this too – it helps to remove one of the major bottlenecks in the customer data assembly process.

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ZoomInfo Buys Tech Data Aggregator Datanyze and Mysterious Y Labs

September 27, 2018

It’s an odd news day, Dear Reader: several sets of related stories but no clear lead. We’ll start with news that B2B contact aggregator ZoomInfo has purchased Datanyze, which identifies the technologies that companies use. The day before, ZoomInfo announced purchase of Israel-based Y Labs, a small start-up of indeterminate nature. ZoomInfo itself was purchased by private equity firm Grant Hill Partners for $240 million in 2017.

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V12 Launches “CDP Solution” Including Third Party Data and Services

September 25, 2018

Marketing data and services vendor V12 has launched an “integrated CDP solution” that combines first and third party data, multi-channel integration, automated emails, and analytics. V12 can populate the system with its own third party data, a feature that’s recently started to showing up in more CDPs. Offerings include marketing execution and services, which may place the system beyond the CDP Institute’s definition of CDP as “packaged software”.

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IT Teams Build Sloppy Automations: TeamDynamix Survey

August 17, 2022

IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey.  You might think the implication is IT should let users do more for themselves.  But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated.  And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals.   Fun fact: 53% of teams manage 100 or more applications.

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