Personal information is second only to political opinions on the list of things consumers don’t want to hear from brands, according to a study from social advocacy platform Bambu. Responding to questions is the most appreciated behavior. Other insights include gaps between channels used by companies and the channels preferred by consumers. Worth a look.
SAP Hybris has purchased customer identity management vendor Gigya. TechCrunch reported the price was $350 million. Gigya lets consumers register and then manage their information centrally. This becomes increasingly important as GDPR and similar regulations outside the U.S. give consumers more legal power over how their data is used. As our friends at Equifax have recently demonstrated, consumers within the U.S. have pretty much no data rights whatsoever.
Then again, why should creatives be the only people helped (or replaced) by robots? “Big data-as-a-service company” Qubole has created an autonomous data platform to do data extracts, loads, transformations, stream processing, machine learning, reporting, and ad hoc analysis. How you automate ad hoc is beyond me, but whatever. The core AI skills here are to automatically analyze data use, provide insights about it to human users, and create autonomous agents that take over routine activities.
Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents. You might have thought Salesforce could already do that, but presumably Airkit does it better. It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange. Price was not announced.