Title search:

November 25, 2019

Automation Anywhere Raises $290 Million Series B for RPA

Automation Anywhere Raises $290 Million Series B for RPA

Automation Anywhere

Robotic Process Automation (RPA) vendor Automation Anywhere has raised an impressive $290 million Series B, one year after an even more impressive $550 million Series A. The company makes it easy for non-technical users to create automated processes. They also just launched a Salesforce connector on AppExchange.

Read More

Fast Resolution Is More Important Than Complete Data for Customer Support: Pega Survey


Pegasystems also does tons of RPA, although it's focused on helping call center agents. They just released a survey finding that most call center agents expect intelligent chatbots and virtual agents to speed up interactions, although just 9% say their company has a chatbot in place. Speedy resolution was cited by 84% of agents as the most important factor in satisfying customers, compared with just 39% citing a complete customer view.

Read More

Sales Chatbots Outnumber Service Bots: Intercom Report


Chatbot vendor Intercom found that sales bots now outnumber customer service bots, a switch from earlier days when service bots were more common. Both types of bots speed response and save money but 87% of consumers still prefer humans for quick interactions. Fun fact: there are more than 2,000 chatbot vendors.

Read More


Share: https://www.cdpinstitute.org/newsletter/Blog1018/11-25-19-Automation-Anywhere-Raises-290-Million-Series-B-for-RPA

The CDP Institute educates marketers about the issues, methods, and technology used to manage customer data, with a special focus on Customer Data Platforms. Join the CDP Institute for free access to valuable information and insights.


Join Now

© 2021 CDP Institute. Privacy Policy | Terms of Use