We’ve already written a couple of times about Salesforce products that help businesses adapt to the pandemic, so I’m reluctant to cover them again. On the other hand, I see few other enterprise software vendors stepping up. So here’s the latest: Salesforce Anywhere, a collection of tools to support work-from-home activities for sales, service and marketing. Some are available now and most will be released over the next few months.
Smaller vendors tend to be more agile. Here’s news of an all-in-one online events platform, which couldn’t be more timely. Vendor is UK-based startup Hopin. They just raised a €35.6 million ($40 million) Series A.
You probably suspected as much, but this Calabrio study confirms that contact centers have largely switched to remote work and 72% of agents are happy with the switch. Less obvious: 72% of managers are satisfied with remote worker productivity. Slightly fewer (63%) expect the pandemic’s impact on customer service will be permanent.
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