June 29, 2020

Salesforce Adds Work-From-Anywhere Tools

Salesforce Adds Work-From-Anywhere Tools

PR Newswire

We’ve already written a couple of times about Salesforce products that help businesses adapt to the pandemic, so I’m reluctant to cover them again. On the other hand, I see few other enterprise software vendors stepping up. So here’s the latest: Salesforce Anywhere, a collection of tools to support work-from-home activities for sales, service and marketing. Some are available now and most will be released over the next few months.

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Hopin Raises $40 Million Series A for Online Events

PR Newswire

Smaller vendors tend to be more agile. Here’s news of an all-in-one online events platform, which couldn’t be more timely. Vendor is UK-based startup Hopin. They just raised a €35.6 million ($40 million) Series A.

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Most Call Center Agents and Managers Are Happy with Remote Work: Calabrio Study

Calabrio

You probably suspected as much, but this Calabrio study confirms that contact centers have largely switched to remote work and 72% of agents are happy with the switch. Less obvious: 72% of managers are satisfied with remote worker productivity. Slightly fewer (63%) expect the pandemic’s impact on customer service will be permanent.

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