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September 10, 2020

Sprinklr Raises $200 Million for Great CX

Sprinklr Raises $200 Million for Great CX

Sprinklr

We can’t call customer experience technology “CXtech”, for obvious reasons. But we do have a lot of news about it today. We’ll start with a $200 million raise for unified customer experience platform Sprinklr, bringing its total to $587.5 million.

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Infobip Launches Omnichannel Customer Engagement Hub

Infobip

Sprinklr grew from a base in social media management, while Infobip started in telecommunications. But it also now offers a much broader solution, having just launched omnichannel customer engagement hub. The new module, called Moments, orchestrates campaigns across pretty much every digital channel and builds a unified customer database underneath.

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Salsify Adds Multi-Channel Commerce Management

Salsify

At Salsify, CX stands for Commerce Experience – an extension of product information management to include sharing order and inventory data across retailers, distributors, online marketplaces, social commerce, and direct-to-consumer Web sites. The cross-channel unification enables manufacturers to respond quickly to demand changes wherever they appear.

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