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January 6, 2021

Khoros Buys Topbox to Integrate Customer Interaction Data

Khoros Buys Topbox to Integrate Customer Interaction Data

Khoros

Digital customer service platform Khoros just bought Topbox, which collects and analyzes interaction data from calls, chat, social media, surveys, and other sources. The deal was accompanied by a new investment in Khoros by private equity firm Vista Equity Partners, which bought control of customer success vendor Gainsight last December. You can see what they’re thinking.

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Adweek Buys Social Media Week

Adweek

Marketing industry publisher Adweek is expanding with the acquisition of newsletter and event producer Social Media Week.  Adweek itself was purchased last June by Shamrock Capital and bought Target Marketing and Publishing Executive magazines in September. So we know what’s on Shamrock’s mind, too.

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Moore Buys Amergent and Personify Buys MemberClicks as Non-Profit Marketers Consolidate

PR Newswire

The non-profit sector is less attractive to outside investors but vendors still jostle for position. Fundraising marketing company Moore just bought Amergent, adding the direct marketing and donor management company to its existing stable of 37 businesses. This follows Personify’s purchase of MemberClicks late last month.  Personify and MemberClicks both help associations and other non-profits manage their businesses.

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