Google has added chat agent assistance to its Contact Center AI platform. The new services will suggest responses to customer behaviors and recommend information to send to customers who need help. Did you know that Google had a contact center product?
Speaking of predictive analytics: no-code neural network platform Pecan.ai has raised a $35 million Series B, bringing total funding to $50 million. Pecan automates the entire model development process from data preparation to model training to score distribution.
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