Legendary tech analyst Mary Meeker released her annual Internet trends report last week. As usual, Meeker is bullish on tech and skeptical of government regulation. She’s particularly enamored of video and thinks privacy concerns are “moderating”.
Conversational marketing platform Drift is also bullish on video. They just launched Drift Video, which makes it super easy to create a video and lets agents “hop right in and say hello when someone is watching”. Nothing annoying about that.
InMoment analyzes customer and employee feedback from surveys, call center transcripts, social media, and other sources. They’ve just added real-time emotion detection to the mix, including abilities to activate workflows, coaching and case management. I’d say I’m excited but they already know.
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