Apple is expected to introduce a “neural matching” tool to detect if iPhone photo images match child sexual abuse records, according to a security expert at Johns Hopkins Security Institute. There are several concerns, including that this would set precedent that systems can be allowed to scan phones for prohibited content.
Things look a bit different from the IT perspective. ServiceNow consultants Acorio found that companies are more focused on internal efficiency than customer satisfaction: for example, 76% track time to resolve an incident as a Key Performance Indicator while just 19% track customer satisfaction. Similarly, GenPact reports that CIOs are prioritizing projects such as artificial intelligence and cloud migrations, with customer experience tech ranked sixth on the list. One welcome bit of realism: just 22% of CIOs thought they were the primary drivers of digital transformation, while 61% recognized they... Read More >
A security team at vpnMentor discovered that an Elasticsearch database containing 126 million records had been left open, unsecured and exposed to internet access. The open records contained detailed personal data ranging from job information to home IP addresses.
Customer engagement platform MessageGears will partner with content localization and translation platform Smartling to streamline email translation and localization for 450+ languages. The workflow is automated but actual translations are still done by (machine-assisted) humans.