Businesses get 10 min. to gain online trust, Onfido/Okta study finds

Onfido/Okta’s survey of 5,000 EU, UK, US Internet users reveals now as many as nine in ten consumers (France and UK) feel comfortable accessing services online since the pandemic and they expect onboarding to take no more than ten minutes. ID documents and biometrics are preferred for login, and 69% to 80% across multiple industries would rather use digital than ever visit a branch.

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B2C leaders overestimate consumer trust; underestimate value of apologizing for mistakes

October 26, 2021
CDPI Privacy Newsletter