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Businesses get 10 min. to gain online trust, Onfido/Okta study finds

Onfido/Okta’s survey of 5,000 EU, UK, US Internet users reveals now as many as nine in ten consumers (France and UK) feel comfortable accessing services online since the pandemic and they expect onboarding to take no more than ten minutes. ID documents and biometrics are preferred for login, and 69% to 80% across multiple industries would rather use digital than ever visit a branch.

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B2C leaders overestimate consumer trust; underestimate value of apologizing for mistakes

October 26, 2021
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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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