Children’s Privacy: Illuminate Ed expelled due to mass data breach (and negligent oversight)

Major ed tech vendor, Illuminate Ed, just become the first company to be stripped of its Student Privacy Pledge ethical data designation following discovery that it didn’t encrypt all student data that it claimed. The Student Privacy Pledge program was created by the Future of Privacy Forum (FPF) to recognize and ensure ethical data practice for students. Illuminate Ed has also been referred by the FPF to the Federal Trade Commission (FTC) and to states’ attorneys general in California and New York for further action.

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Nigeria (52%), US (47%), UK (46%) & Brazil (44%) top global survey with concern about misinformation

August 16, 2022

The Global Study on Information Literacy conducted by the Poynter Institute for Media Studies found, of 9,700 respondents world-wide, there is widespread concern over misinformation across all age groups. Nigeria, the US, UK and Brazil ranked highest in comparison with India (24%), Germany (20%) and Japan (20%). Gen Z, Millennials and Gen X were more concerned than older generations.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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