Google Gemini has gotten rave reviews as many users like it better than ChatGPT. But a closer look at Google’s privacy policy for Gemini warns not to give it personal information you don’t want shared, since they may keep the data for up to three years, even if you try to delete it. Google workers can also review and annotate the data, and exploratory questions are also saved for AI tool training.
Less than a fifth of customer support teams say their tools always meet their needs, according to a survey of over 2,000 customer support professionals. Three quarters of C-level support leaders say they’re always looking for new platforms, tools, and technologies, while 65% of executives and leaders are looking at new technologies because of AI. The biggest barriers to implementing new solutions are resistance to change and budget restraints.
The European Data Protection Board (EDPB) will soon determine if Meta should be allowed to continue to allow Instagram and Facebook users to pay an annual privacy fee of €251/yr. (US $270) to not be tracked. If the EDPB decides the “Pay” or “Okay” (to track) option is legitimate, many other companies are expected to follow Meta’s lead. This is being challenged by Max Schremms’ noyb and 27 other NGOs.
The second half of 2024 saw the CDP industry continue its shift towards embedding CDPs in customer-facing systems, according to the CDP Institute’s latest Industry Update report. Nearly all firms new to the report had added a CDP to an existing product, and major acquisitions including ActionIQ, Lytics, and mParticle were all made by customer management vendors. The new report adds coverage of composable CDP vendors, which is still a much smaller sector than conventional CDP systems.