Era of casual hate speech on social in EU comes to an end

Big tech, which claims to have far more important ways to spend its time, is about to find out just how much people support their right to ignore hateful, harmful content – or if they want it removed. EU officials have agreed in principle that under the Digital Services Act, companies will need to: 1) make it easier for consumers to flag problems, 2) ban online ads aimed at kids, and 3) allow regulators to punish noncompliance with billions in fines.

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Google launches one-click cookie-rejection in EU; Google will block select 3rd-party call recording apps

April 26, 2022

It will now take just a click for Europeans to accept or reject cookies on Google search and YouTube when  in Incognito Mode or when signed out. France’s regulator, CNIL, provided guidance for the changes, which began roll-out this month in France, and continues on in the rest of Europe, UK and Switzerland.  Mid-May, the Google Play Store will begin blocking 3rd-party call recording apps – but only for apps that record calls where the person on the other end doesn’t know. However,  if a phone has a pre-installed dialer, that will continue to function. A start, but not feeling overly satisfied with the logic here!

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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