Good news – the FCC is calling top 15 companies to account

The US Federal Communications Commission (FCC) has investigated the data use and retention practices of the top 15 US mobile carriers and found them well out of compliance. In fact, Verizon has been retaining cell tower location data; T-Mobile has been tracking “timing advance data” (which indicates how far a signal is from a cell tower); and AT&T has been helping itself to call record data.

And, while none of the carriers surveyed currently allow people to universally opt out, the FCC is tasking its Enforcement Bureau to launch a new investigation – and they’re inviting users to weigh in with their concerns and privacy complaints.

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Sephora to pay $1.2M, plus has dubious distinction of being the subject of California’s first major privacy settlement

August 30, 2022

A sweep of online retailers found Sephora Cosmetics was selling customer data without consent to third party online tracking companies without consent, which is illegal under the California Consumer Privacy Act (CCPA). The company’s $1.2 million fine marks the first major settlement since CCPA went into effect. Violations included not notifying customers and failures to process customer opt-out requests.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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