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In Brief: Chegg gets wrist slap from FTC

The ed tech company, which had repeated security breaches since 2017 that allowed sensitive data of millions of student users vulnerable to exposure, has been ordered to tighten security.

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Children’s Privacy: Replika uses AI, offers friendship…takes data. Told to stop!

February 7, 2023

Italy’s regulator, the Guarantor for the Protection of Personal Data (GPDP), has ordered US-based AI chatbot maker, Replika to stop processing Italian user data because of risks the technology can pose to minors and to some adults. The freemium app offers ‘virtual friendship’ via AI avatars trained to foster human engagement. Concerns include that some content is not age-appropriate for children, that children and emotionally vulnerable adults could develop addiction to the app, and that users will be encouraged to spend lots of money on avatar development.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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