In Brief: Data sharing is crucial for society, but only if we put new models, protocols in place
This week’s New York Times explored how this might be accomplished.
This week’s New York Times explored how this might be accomplished.
Low-code development platform Creatio also has new money, taking $68 million in its first round ever. In addition to its development tools, Creatio offers a prebuilt CRM with marketing, sales, and service systems including a unified customer database. Users can modify these to their hearts’ content.
EU gives UK a post-Brexit four-year pass on data transfers Gridlock has been averted by the European Commission, which gave an adequacy endorsement for the UK’s privacy protections. Pending approval by the individual EU countries, this will allow data sharing between the EU and UK, subject to monitoring and review.
Oracle has integrated more data from its Unity Customer Data Platform within its Oracle Service solution. Service will now be able to route customers to agents based on history data in the CDP, while Service agents will be able to see the CDP data while interacting with customers and to assign customers to marketing campaigns.