Malawi, which has no privacy law, currently has a children’s ID collection program underway with the intent to register 8.4 million of its children under age 16. The program is part of the national Digital Malawi program which has the goal of linking all Malawi citizens to a government database. Privacy advocates are concerned about the scope of the data being collected, potential for use in government surveillance, and that biometric data is being collected on children as young as newborns.
This coincides with the Irish Data Protection Commission (DPC)’s announcement it is launching an investigation into Twitter, which admitted that a vulnerability affecting its servers and related to 5.4 million users had been exploited.
Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.