In Brief: Securiti announces a PrivacyOps Certification program for privacy professionals
The multi-module program includes training on data privacy law, privacy management, governance and operations.
The multi-module program includes training on data privacy law, privacy management, governance and operations.
Turns out Instagram teen targeting is just the tip of the kid-sales iceberg at Facebook. This week while US Senators were grilling the company about harm its research showed Instagram photo-sharing doing to teens, the Wall Street Journal reported on more company research that reveals the company was looking to explore how even preschool children might be converted to platform users. Interestingly the article adds, Facebook daily use among teens fell 19% in the last two years, and is projected to drop an additional 45% by 2023 – teens seem to... Read More >
The company also announced a new partnership with Ketch, and one pending with TransUnion.
Not only do 64% of consumers believe AI will improve and speed CX, CX leaders seem to agree with 42% making the use of AI a top priority. These figures come from a survey by Genesys on the customer service component of CX. While only 11% of consumers rate service as excellent, 63% do say it has been getting better.