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In Brief: The International Association of Privacy Professionals (IAPP) has released its 2022 Privacy Tech Vendor Report

This year’s survey lists 364 privacy technology vendors, but indicators are that the privacy vendor market is trending toward more consolidation and more specialized solutions.

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IT Teams Struggle with Multichannel Experience Integration: TWDI Research

October 17, 2022

Corporate IT managers don’t prioritize marketing goals.  The latest reminder comes from TDWI, which found that IT and data managers rank marketing as the eighth-most important business driver for their data management projects.  Streaming and real-time data access are the most challenging projects for developers, while integrating multichannel experiences are the least successful digital transformation projects.  Tell me again why you’d want your IT group to build a CDP equivalent?

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Salesforce Offers AI Agents to Replace “Outdated” Copilots and Chatbots

September 16, 2024

Here’s a new buzzword for your Bingo card: “agentic AI”, which describes systems that act by themselves rather than in response to a prompt.  Salesforce was all over the concept last week, announcing its Agentforce collection.  According to the company, it replaces the “now-outdated copilots and chatbots” with agents “operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.”

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