In Brief: UK’s biggest grocery chain, Tesco, makes food shopping less private in the name of security as it suits up frontline staff with body cameras to monitor customers

This comes following a one-third increase in in-store crime and verbal abuse of staff and is part of a large £44 million (~ $55.6 million) security investment by the company in a range of security technologies and protocols.

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Cost Pressures Are Slowing Data Unification: CDP Institute Member Survey

September 11, 2023

Tighter budgets are slowing progress towards data unification and leading to poor vendor selection decisions, according to the CDP Institute’s latest member survey. The share of respondents reporting a CDP or other type of unified customer database fell compared with previous surveys, the first time that ever happened. More companies are prioritizing cost over features in their vendor selection projects, even though companies that select based on cost show less satisfaction with their martech results.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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