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In Brief: Zoom gets $85M fine for pandemic “Zoombombing” class action that went national after a Bible study class was bombarded with pornography

The settlement also requires Zoom to make more than a dozen changes to improve privacy and security.

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Children’s Privacy: BBB National Programs launches TAPP a roadmap to help business protect teen privacy

May 3, 2022

Teens fall outside the protective bounds of COPPA, the privacy legislation that protects children up to age 13 in the U.S. Yet, the 13-17 age group is a major consumer group that’s particularly vulnerable to risks and harms – and they’re a complex group to engage with. That’s why BBB National Programs’ Center for Industry Self-Regulation has stepped up with the TeenAge Privacy Program (TAPP), designed to help businesses manage teen data responsibly.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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