In Brief: Zoom gets $85M fine for pandemic “Zoombombing” class action that went national after a Bible study class was bombarded with pornography

The settlement also requires Zoom to make more than a dozen changes to improve privacy and security.

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Children’s Privacy: BBB National Programs launches TAPP a roadmap to help business protect teen privacy

May 3, 2022

Teens fall outside the protective bounds of COPPA, the privacy legislation that protects children up to age 13 in the U.S. Yet, the 13-17 age group is a major consumer group that’s particularly vulnerable to risks and harms – and they’re a complex group to engage with. That’s why BBB National Programs’ Center for Industry Self-Regulation has stepped up with the TeenAge Privacy Program (TAPP), designed to help businesses manage teen data responsibly.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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