IT’S THE LAW (05/17/2022)

The EU Council has approved the Data Governance Act (DGA). The new law will promote the availability and reuse of data that is subject to the rights of others that can benefit the public sector. This includes trade secrets and intellectual property data as well as personal data, areas not covered by the 2019 Open Data Directive. The EU plans to set up a single access point with an electronic register of public-sector data as part of a framework to foster data intermediation services and provide a secure environment through which companies and individuals can engage.

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Mexico’s Supreme Court grants sweeping rights to access citizen & company bank data

May 17, 2022

Four of five Supreme Court justices voted to allow access to citizen bank documents, removing the need for  warrants. The decision is based on argument that individual rights to bank privacy is secondary to the government’s need to combat tax fraud and monitor for money laundering. Needless to say, that opens the data of millions of Mexican citizens to scrutiny without consent or specified cause. It is, however, in keeping with the aim of Mexico’s president who wants to crack down on Big Tech abuses.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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