IT’S THE LAW (07/27/2021)

Singapore’s Personal Data Protection Commission (PDPC) has added stricter privacy controls to its Personal Data Protection Act 2012 (PDPA), including making breach notification mandatory, and elevating data mishandling to a criminal offense. Financial penalties of up to $1M Singapore or 10% of a company’s annual gross income are under consideration for 2022.

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Marketers Struggle for Personalization Success: RedPoint Global Survey

September 27, 2021

This Harris Poll study for Redpoint Global offers a sobering view of customer experience reality.  They found that marketers are twice as likely as consumers to think brands deliver an excellent experience (51% vs 26%), while under half of the marketers who use advanced technologies including personalization, AI-driven recommendations, or multi-variate testing think they are having great success with them.  Fun fact: the average number of customer engagement systems is now 16, nearly double the figure in 2019.

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