Software vendors often argue that unskilled users are the main cause that their products don’t deliver the expected results.  B2B customer success platform Gainsight is taking that bull by the horns by acquiring learning management software vendor Skilljar.  Skilljar’s agentic customer education capabilities will help Gainsight users become more effective at driving customer engagement and retention.

When BlueConic bought experience builder platform Jebbit last July, it positioned the combination as “the industry’s first-ever Operating System for Customer Data”. In case their meaning wasn’t clear, they’ve now directly integrated Jebbit with BlueConic profiles and segmentation, enabling marketers to launch no-code quizzes, surveys and personalized guided journeys without leaving the CDP.