Legality and safety of data flows to Russia is raising questions in the EU

A statement issued by the EU Data Protection Board about data transfers between EU countries and Russia is raising concern among privacy experts who feel extra care must be taken considering the Ukraine war and because the EU doesn’t have an adequacy agreement with Russia. This is in contrast with the EU’s data sharing relationship with the US, which has had to be renegotiated since its prior Privacy Shield adequacy agreement was struck down. Of particular concern with regards to Russia is its potential access to citizen location data in neighboring EU countries.

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Security and Technology Block AI Use in Call Centers: Talkdesk

July 19, 2022

Contact center managers have a different take on AI: Talkdesk reports that 87% feel at least moderately familiar with AI applications in the call center and 85% believe it’s important.  But they list security, infrastructure, resistance to change, and lack of quality data as the top barriers, not training.  Oddly enough, fewer companies report having deployed AI systems than one year ago.

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US FTC puts companies on notice about data sharing, date misuse, and false claims

July 19, 2022
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Big Tech Suffers Big Drop in Customer Data Trust: Jebbit Survey

August 8, 2022

Greater public attention to privacy has reduced trust in all tech providers, including those like Apple and Google that have positioned themselves as privacy-friendly.  Apple’s rank in Jebbit’s annual Consumer Data Trust Index fell from 17 to 43, while Google fell from number 4 to 89.  Amazon fell just slightly, from first to fourth place, while Facebook actually improved a bit from 97 to 88.

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