Little trust in social platform shopping
Ever click from social to a brand site to make a purchase, or go back to the company site to buy later? According to a Simplicitydx survey of more than 3,000 US consumers’ social shopping behavior, only 23% reported clicking over, directly as opposed to 48% who said they would return to the brand website later to buy. That’s because trust levels in social are still low. It also makes for massive underreporting – as much as 245%, according to Simplicitydx – of the conversion rate.