Meta agrees to $725M to settle Cambridge Analytica suit

In one of the highest privacy suit settlements anywhere, Meta has agreed to settle the famed Cambridge Analytica suit which in 2018 revealed Facebook was allowing third parties to access user data – and the Cambridge Analytica consulting firm had helped itself to up to 87 million user records. Now, Meta, in agreeing to $725 million to settle the class action, will have the dubious honor of being #1 for a US privacy payout – and one of the top (see below) globally for GDPR.

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Knowledge Workers Lose 30% of Time Looking for Data: Forrester Study

January 3, 2023

The tech world will see a continued shift towards self-service by business users, both in data access and application development.  It’s a rare convergence of interest between business users, who want more control over their fate, and IT staff, who want to focus on other things.  This Forrester report for Airtable highlights the problems, finding that large organizations use an average of 367 software apps and systems, and knowledge workers spend 30% of their time looking for data.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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