A Polish researcher filed a detailed complaint alleging that OpenAI’s ChatGPT is breaching GDPR in multiple areas of the law, including transparency, data access rights and privacy by design. The issues raised propose that generative AI technology violates GDPR and EU privacy rules. Italy’s regulator raised similar concerns earlier this year, and their investigation is ongoing.
The American Staffing Association reports that workers are increasingly worried about how automation and AI will affect their employment. Most notably: 47% think automation could easily replace their job, up from 27% in a 2017 survey. But they’re evenly split on how automation will affect their career: 27% say it will help and 26% say it will be disruptive.
The New York Times has reported Meta may let EU users pay to block ads on Instagram and Facebook or opt for ad-based free versions. While the company was not willing to comment on the information, confidential sources indicated the company was considering different treatment of the EU in response to regulatory scrutiny there. Meta has also faced big fines and the prospect of additional changes from forthcoming digital regulations.
Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents. You might have thought Salesforce could already do that, but presumably Airkit does it better. It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange. Price was not announced.