US government is being sued by privacy and immigrant advocacy groups

The groups are requesting information on how migrant data collected by the government’s department of Immigration and Customs Enforcement (ICE) is used. At issue is surveillance done by companies including BI Inc, which uses ankle monitors, and voice and facial recognition technology to monitor 200,000 migrants. The company, which is private, does not need to report what biometric and location data it collects via its Smartlink app, nor how it’s used or how long the data is retained.

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Zoom Adds AI-Based Sales Conversation Analytics

April 19, 2022

This one is good news for sales managers, although phone agents might disagree.  Zoom has released an AI tool that analyzes sales conversations to extract useful, structured information and create metrics such as how often salespeople ask engaging questions and provide next steps, and how long they talk.  The feature, Zoom IQ for Sales, can also pull in data from Salesforce to give a more complete view of on-going client conversations.

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Amazon Backs Down on Charging Sellers Who Don’t Use Its Fulfillment Services

September 25, 2023

There’s probably no limit to Amazon’s greed – because capitalism – but there are constraints as governments regulate BigTech more aggressively and, just maybe, the free market works its wonders. Amazon cited “seller sentiment related to the fee” in its statement pulling back from its planned 2% fee on sellers who don’t use its Prime fulfillment services.  But looming antitrust cases likely had something to do with it.

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