US strengthens financial data security requirements under Gramm-Leach-Bliley Act (GLBA)

The US Federal Trade Commission (FTC) has published changes to the Gramm-Leach Bliley Act, which protects consumer financial privacy at financial institutions and at companies handling financial activities. Key changes under the revised Safeguards Rule include:

  • expanded definition of types of companies subject to GLBA
  • more specific, detailed requirements for compliance
  • oversight obligation to appoint a security officer to oversee and implement a security program

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Children’s Privacy: India’s National Crime Records Bureau (NCRB) found a 400%+ one-year rise in cybercrime cases committed against kids

November 16, 2021

Comparing 2020 to 2019, NCRB’s reported a sharp rise in publishing of materials depicting children in sexually explicit acts. Though overall volume is small, this plus UNICEF’s 2020 report on youth internet use – – which said that 37.6 million children in India accessed remote learning during the pandemic – reinforces concern that increased loneliness and limited opportunities for socialization make children more vulnerable online.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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