Zoom announces new privacy measures following Meta’s record €1.2B fine

Last month’s record-breaking €1.2 billion fine (≈ US$1.3 billion) that the EU handed Meta has prompted proactive privacy measures at Zoom. This will include allowing paying customers in the European Economic Area (EEA) to keep their data inside the EEA – only to be shared with US teams in individual cases or unusual circumstances. It remains to be seen if this satisfies EU regulators given that it only applies to paying customers.

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IT’S THE LAW (06/13/2023)

June 13, 2023

Louisiana has just passed a bill requiring people under 18 (minors), to get parents’ permission to sign up for online services – including social networks, multiplayer games and video-sharing apps. This is broader in scope than similar new laws in Utah and California. Not sure if you have kids – but, it’s hard to picture our (now grown) kids understanding why this would be necessary when they were at ages old enough to drive, work and prepare for college.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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