Library/Use Case/Customer Experience, Identity Management, Loyalty, Personalization, Predictive Analytics

Real Time Location-based Personalization (CDP Institute)

Select best message in real time based on current customer location and past data. Process: Receive real time stream of visitor locations and IDs from channel system; use location to look up relevant information (e.g. local weather); use ID to find visitor’s profile in the CDP; use location plus profile to infer customer context (e.g. work, home, vacation); apply rules or predictive models to select best message using all data; send to channel system for delivery; track behavior during session and make new adjusted selections.

Related Resources

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A CDP unites and enriches data points from across the tech stack. Cendyn details how the hospitality industry can benefit from this tool.

Customer Data Platform vs Data Management Platform (Relay42)

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