Library/Video/Customer Experience, Identity Management, Loyalty, Personalization, Privacy

Trusted Marketing and Ethical Personalization for Marketers (Salesforce Data Cloud)

Are you grappling with how to balance consumer personalization demand with consumer privacy expectations? We’ll share guidance for using data ethically and employing trust-building personalization.

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The Comprehensive Framework for Optimizing Customer Journeys (Relay42)

Digital marketing has become a complex web of touchpoints, behaviors, and expectations. Relay42 offers a guide to omnichannel personalization in this new terrain.

CDP Institute 2024 Member Survey: Building on Success (CDP Institute)

What does the customer data platform industry look like in terms of progress and challenges? This survey of CDP Institute members answers that question and provides other insights.

From Data to Action: How AI is Shaping the Future of Customer Interaction (Blueshift)

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