And here’s another poll, this from Thunderhead, which is technically a CDP but (accurately) describes itself as a journey orchestration engine. They find that 38% of consumers have stopped buying from a brand as a result of a bad experience and 82% share their frustrations on social media. A whopping 94% said they’re frustrated by disjointed encounters. Yes, whopping.
G2 started as a software review site but now aspires to nothing less than “revolutionizing the way businesses discover, buy and manage software technology and related services.” To move in that direction, they just released G2 Track, which combines product usage data with corporate financial information to compare the software companies are using with the software they’re paying for. The goal is to identify systems that are underused or not used at all. Usage comes from Siftery, which G2 bought last December.
If you’re reading this newsletter, you probably buy or sell business software. This TrustRadius study gives intriguing details on how that works. You won’t be surprised that there’s a considerable trust gap between buyers and sellers. Buyers and sellers do agree that product demonstrations are the most effective evaluation tool.
CDP Twilio Segment has added an Amazon Redshift connector (in public beta) to Linked Audiences. This enables Segment queries to integrate data residing in Redshift without importing it. Similar connectors are already available for Snowflake and Databricks.