59% of U.S. Firms Lose Revenue to Bad CRM: SugarCRM Report

A frightening 59% of U.S. sales leaders in this SugarCRM survey say their CRM system is costing them revenue and 61% can’t see all their marketing, sales, and service data.  Figures for UK, Germany, and Australia are a little better.  Also intriguing: despite incomplete data, 89% are already using artificial intelligence and 93% expect to use it more.