Raise your hand if your company’s Chief Information Officer is a “changemaker”. Now, lower your hand if you’re a CIO yourself. I thought so. This Foundry report says 85% of CIOs think they’re becoming changemakers and 68% say they are leading revenue-generating initiatives. They have a more realistic view of current priorities, listing operational efficiency and cybersecurity at the top.
The National Auto Dealers Association trade show wrapped up yesterday, leaving behind more evidence that industry-focused CDPs are growing. Announcements included a “full-scale customer data platform” called Audience IQ from Force Marketing, and new features for the “Customer Data and Experience Platform” from DAS Technology. DAS just changed its name from Digital Air Strike, which was so much cooler.
Finished binging all your favorite TV series and facing a dull weekend? No worries, Dear Reader: gather some friends and take turns reading aloud from this 465 page digital global overview report from Meltwater and we are social. Some of the good parts: internet time is down 4.8%, podcast listening is up 12.7%, and there are more web pages about dogs than cats.
Customer engagement platform Twilio has integrated with OpenAI’s Realtime API to enable Twilio customers and developers to build AI-powered conversational apps. The integration will support the creation of speech-to-speech voice conversations featuring AI agents. This is an expansion of existing Twilio/OpenAI integrations.