SAP has announced new suites of customer experience and data management applications. The customer experience suite, C/4HANA, unifies marketing, commerce, service, sales, and customer data products including Gigya and Callidus Cloud acquisitions. The HANA Data Management Suite collects all kinds of data, including customer information.

RetailWire also found that tech vendors are even more excited about in-store systems than the retailers themselves. Here’s news that mobile data exchange adsquare has added proximity data from Unacast to help mobile advertisers target location-based messages in real time. And here’s a study from Opus Research describing ways that retailers track customer locations within their stores for even more precise targeting.

Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.