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Adobe, Microsoft, and C3.ai Offer AI-Driven CRM

Adobe has long relied on its Microsoft Dynamics CRM integration instead of offering its own CRM system. The two firms have just upped the ante by adding industry-specific data models and AI features from C3.ai, which offers all kinds of AI-based applications. It reads real-time, unified data from Adobe Experience Platform and the shared data model of the joint Microsoft-Adobe Open Data Initiative.