According to a study published in the Journal of Hospitality Marketing & Management, mentioning AI in a product description can trigger anxiety in consumers. Using a sample of around 300 consumers, the researchers found that using AI terminology to describe a new TV technology caused a reduction in intent to purchase. That reduction in intent was even more pronounced in the case of a car.
HubSpot kicked off INBOUND 2024 with the announcement of a new AI offering, Breeze, designed to be an easy-to-use and complete AI solution. It includes an AI copilot, multiple AI agents to automate tasks and Breeze Intelligence to give a complete view of the customer. Copilot will be available across both browser and mobile versions of HubSpot.
Salesforce announced three enhancements to Salesforce Data Cloud at Dreamforce this week. There is an expansion of unstructured data types it can address including audio and video; there will be a sub-second “real time” layer for data from ingestion to activation; and the connector eco-system has been expanded. Salesforce also emphasized close collaboration between Data Cloud and its new Agentforce AI bots.
Scope3 Media Reporting has raised $25 million in new funding to support its mission to measure media and advertising carbon emissions and suggest optimizations that will reduce them. Brands that use Scope3 to reduce their emissions include Coca-Cola, General Motors and Mastercard. It now plans to address the growing threat of emissions caused by the use of AI.