Albert AI Helps Users Understand Its Actions
Naïve users might blindly trust an artificial intelligence system, but their more knowledgeable co-workers are often frustrated by AI’s inability to explain its decisions. Albert, an AI-based marketing platform, has addressed this with features that help users understand what the system is up to. It’s a collection of reporting features, not a single explanation of why the system took a particular action. A chatbot to answer that question is definitely one I’d like.