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Albert AI Helps Users Understand Its Actions

Naïve users might blindly trust an artificial intelligence system, but their more knowledgeable co-workers are often frustrated by AI’s inability to explain its decisions. Albert, an AI-based marketing platform, has addressed this with features that help users understand what the system is up to. It’s a collection of reporting features, not a single explanation of why the system took a particular action. A chatbot to answer that question is definitely one I’d like.

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American Express Launches Lookalike Targeting Service

November 7, 2017

American Express has launched Amex Advance, a service that builds target marketing audiences by projecting the characteristics of Amex card holders onto similar consumers. It works by matching the Amex card holder list against lists owned by publishers, ad networks and marketing audience providers. All data is anonymized before matching and the matching itself is done by Acxiom, acting as a trusted third party. In case it’s not obvious: the point is give marketers alternatives to the data-rich targeting offered by Google, Facebook, Amazon, and other walled gardens.

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Most Marketing Ops Teams Are Centralized: Perkuto Study

August 15, 2022

Have you been debating whether marketing operations should be centralized or decentralized?  Neither have we, but it’s still interesting to learn that 59% of Marketo users told Perkuo their marops were centralized, 30% hybrid, and 5% decentralized.  More here on most- and least-used capabilities and most common weaknesses.  Is “marops” a thing?  “Markops” would be cooler, since it sounds like “marketing cops”.

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