Aussie vendor, Cyara releases new chatbot testing capabilities

Australian-based vendor, Cyara, is debuting its new Botium chatbot and conversational AI testing features for CX testing and assurance. The new release introduces two new test types for testing bots in the IVR channel as well as voice tests to ensure voicebots perform well in all environments, including mobile devices and browsers.

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Oracle sees strong growth in cloud business in India

August 18, 2022

Oracle Corp. is witnessing strong growth in its cloud business in India driven by digital innovation in the banking, financial services and insurance (BFSI) sector, public sector initiatives, and small and medium business (SMBs). Earlier this year, the Indian government launched ONDC as a prospective alternative to dominant global e-commerce giants like and Walmart in its fast-growing e-commerce market.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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