Australian-based vendor, Cyara, is debuting its new Botium chatbot and conversational AI testing features for CX testing and assurance. The new release introduces two new test types for testing bots in the IVR channel as well as voice tests to ensure voicebots perform well in all environments, including mobile devices and browsers.
Oracle Corp. is witnessing strong growth in its cloud business in India driven by digital innovation in the banking, financial services and insurance (BFSI) sector, public sector initiatives, and small and medium business (SMBs). Earlier this year, the Indian government launched ONDC as a prospective alternative to dominant global e-commerce giants like Amazon.com and Walmart in its fast-growing e-commerce market.
Despite the fact that the Australian government is revising its cybersecurity frameworks and policies to strengthen resilience against nation-state threat actors, Australian Signals Directorate admits that proposed security frameworks only raise the baseline of security. To help Australian businesses avoid the mistakes, here is a list including the biggest data breaches.
CDP mParticle is being acquired by ecommerce platform Rokt for a price of $300 million. It’s the third acquisition of a leading independent CDP in a little over one month, following Uniphore’s purchase of ActionIQ and Contentstack’s purchase of Lytics. All three buyers offer some type of customer-facing technology; apparently they’ve decided that adding real-time profiles from CDP will give them a competitive edge. (See this blog post for more analysis.)