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Aussie vendor, Cyara releases new chatbot testing capabilities

Australian-based vendor, Cyara, is debuting its new Botium chatbot and conversational AI testing features for CX testing and assurance. The new release introduces two new test types for testing bots in the IVR channel as well as voice tests to ensure voicebots perform well in all environments, including mobile devices and browsers.

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Oracle sees strong growth in cloud business in India

August 18, 2022

Oracle Corp. is witnessing strong growth in its cloud business in India driven by digital innovation in the banking, financial services and insurance (BFSI) sector, public sector initiatives, and small and medium business (SMBs). Earlier this year, the Indian government launched ONDC as a prospective alternative to dominant global e-commerce giants like Amazon.com and Walmart in its fast-growing e-commerce market.

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Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

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